Montréal, Canada – April 1st 2016 – Ni2, a leading software developer for service providers, announced today that Canadian-based Maskatel Group LP has selected, and is implementing Ni2’s award-winning software platform solution to reduce time to market for new orders and augment customer experience and satisfaction.
Maskatel, a leading provider of internet, data, voice and television services including co-location and connectivity services, was looking for a Cross-Domain Service and Resource Inventory solution, as part of a larger OSS/BSS transformation project which also includes the integration of CRM (MS Dynamics™), Order Management (Sigma Systems™) and Billing (Smartbox™) solutions.
Maskatel was in search of a single software platform solution to holistically manage all their services and resources across multiple technological and operational domains but also leverage its open architecture to quickly and seamlessly integrate to existing and new business and operational support systems, allowing them to :
- Maximize utilization of all network and infrastructure resources;
- Accurately determine service eligibility and resource capacity;
- Facilitate more unified service fulfillment process;
- Improve customer experience;
- Drive speed and efficiency.
With the Ni2 software platform solution in place, Maskatel will be able to better sell and provide faster, more reliable, and efficient services to its business and residential customers, all the while decreasing their operational costs, as the Ni2 Inventory solution is leveraged for numerous other business processes across the company including the engineering and planning departments, network operation center, procurement, and business partners. This investment is part of Maskatel’s constant mission to offer and deliver quality services at competitive prices.
Ni2’s award-winning software consists of an open, scalable, adaptable, multi-tenant platform with a suite of integrated and easily customizable web-based applications delivering Operational Support Systems (OSS), IT Service Management (ITSM), and Data Center Infrastructure Management (DCIM) capabilities on ONE common platform. This helps service providers to automate key processes in order to successfully Document, Build, Deliver, and Support the services they market to their customers by enabling them to have comprehensive “end-to-end” visibility, management, and control of their customers, services, and infrastructure resources and know how they are all connected.
About Maskatel Group LP
Maskatel Group LP specializes in Internet services, data services, colocation services, voice services and television services and offers very reliable solutions for rapid access, point to point connectivity and IT continuity. Maskatel Group LP owns and operates its own multiregional fiber optic network in the province of Quebec. The company continually seeks to offer new innovative products and services that meet the needs of its customers. Maskatel is headquartered in St-Hyacinthe, QC and also has offices in Drummondville, Trois-Rivières and in the Beauce. For more information on Maskatel, please visit www.maskatel.ca